What is Audio Response/Telephone Banking?

Link to the downloadable guide on how to use Audio Response banking.

What is Check 21 and how does it affect me?

Explanation of Check 21 and how it affects your check clearing times.

What is GAP?

Video explanation of GAP (Guaranteed Asset Protection).

What is Wealth Protection?

Video explanation of Wealth Protection Features.

What should I do if I detect fraud on my account?

What to do if you suspect fraudulent activity on your account.

What to do if you are locked out of Online or Mobile Banking

Tutorial on how to reset your password if you forget it or it isn't working to log into online or mobile banking.

When do I receive my member statements?

Listing of when different accounts will receive an account statement.

When will I receive my cards?

When to expect your new card.

Why is my Members 1st FICO® Score different from Credit Karma?

Understand the difference between an educational score provided by Credit Karma and your FICO® Score provided by Members 1st Credit Union.

Youth Account

Preparing the younger generation for success.