What should I do if I detect fraud on my account?

What to do if you suspect fraudulent activity on your account.

What to do if you are locked out of Online or Mobile Banking

Tutorial on how to reset your password if you forget it or it isn't working to log into online or mobile banking.

What to do with damaged or mutilated money?

Explanation of what to do with damaged money.

What’s the difference between PIN and Signature transactions on my debit card?

Description of PIN and Signature transactions.

When do I lock my rate?

Explanation of when rates lock on construction loans.

When do I receive my member statements?

Listing of when different accounts will receive an account statement.

When do I start the financing process?

Details of the construction loan financing process.

When will I receive my cards?

When to expect your new card.

Why do I have a hold on my account after I purchased gasoline with my debit card?

Explanation of potential debit card holds for gas purchases.

Why is my Members 1st FICO® Score different from Credit Karma?

Understand the difference between an educational score provided by Credit Karma and your FICO® Score provided by Members 1st Credit Union.