Current Positions Available
Call Center Specialist
Primary responsibility is answering telephones and member services. This position will serve as a liaison between the member and the credit union. Responsible for providing account information, transaction research, and professionally handling members’ daily credit union needs. Will provide a variety of transaction services to members. Supports the corporate office team and walk-in members in their banking needs. Flexible, hybrid schedule may be considered.
Salary Range: $17.79 to $26.68 an hour
- Answering incoming phones calls.
- Provide exceptional member service.
- Reviewing, decisioning and processing online new account applications.
- Continuously checking and processing member services email requests and voicemail.
- Represent the credit union to members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
- Perform routine transactions, including but not limited to opening accounts, issuing transaction cards, processing deposits, withdrawals, loan payments, transfers, check cashing and IRA transactions.
- Cross selling appropriate products and services that fulfill the needs of our members. Additional referrals of products and services during promotional periods.
- Provide in person, by internet, and by telephone, general and specific service-related information concerning credit union products, services, and policies.
- Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
- Mail or email receipts, documents and checks to members as directed by the policy and procedure manual.
- Research accounts for deposit, withdrawal, and loan payment discrepancies. Research and resolve member account problems and assist members in balancing their accounts.
- Process member transactions received through the mail.
- Balance cash drawer daily on a timely and accurate basis.
- Receive, deliver, and dispatch all incoming and outgoing mail for the corporate office.
- Respond to online “Live Chat” requests.
- Issue money orders and credit union checks as needed. Responsible for balancing these items and for activity reporting and remittance.
- Opening and closing procedures for corporate office.
- Must know and implement all financial institution policies and regulations: such as BSA, OFAC, Reg CC, Reg DD, Reg E, Reg P, etc.
- Complete daily and weekly side responsibilities, including but not limited to closed account bill pay reports, obituaries, and visa token requests.
- Other duties as assigned.
- Must be a Senior Member Service Representative or have equivalent experience of 1 year working as a Member Service Representative or;
- Minimum 1-year experience in the banking field working with the public and/or experience in customer service. Call Center experience preferred.
- Must have strong oral and written communication skills.
- General skills applicable to this position include:
- Introductory to intermediate level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
- Advanced skills in using computers and related equipment, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.
- Ability to Interact tactfully and professionally with credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various personnel and member information.
- Problem solving where development of new solutions, methods and systems will result in a major impact on department's overall success.
- Analyze situations or current practices. Determine changes to improve and make recommendations to superiors. When approved, see projects through to completion.
- Mathematical ability sufficient to add, subtract, multiply, divide, calculate averages,and work with percentages.
- Ability to communicate effectively by telephone, in group meetings and discussions.
- Ability to give and receive information accurately. Participate in routine meetings and make informative presentations to individuals and to groups.
- Ability to follow directions and procedures accurately and to organize facts and figures.
- Maintain strict confidentiality of all personal and member information.
- Extended sitting, focusing on and operating a personal computer intermittently throughout the day.
- Ability to read printed words and numbers in printed form and on computer/terminal monitor.
- Communicate by telephone for up to 30 minutes at a time on a daily basis.
- Hearing sufficient to clearly hear voices in person and on the telephone.
- Performing work through repetitive eye/hand coordination.
- Daily standing for up to 15 minutes at a time while operating office equipment such as a FAX, printer or photocopier.
- Write using pen/pencil or personal computer keyboard for extended periods on a daily basis.
- Occasionally requires the ability to lift and carry up to 50 pounds. Examples – coin bags, box of copier paper, etc.
Chief Financial Officer (CFO)
Are We the Place for You?
Members 1st Credit Union is currently recruiting to replace our retiring Chief Financial Officer. The credit union is headquartered in beautiful Redding, recently voted as one of the top 100 best places to live! M1CU is a thriving community credit union serving 24,000 members with six locations in Northern CA. Recognized by our communities year after year for providing the best service and top place to work, we are committed to improving the lives of others. Surrounded by mountains and crystal-clear lakes, the North State is known for its affordable living, abundant outdoor activities, and strong community spirit.
Is This the Career for You?
Reporting directly to the CEO, the CFO plays a pivotal role in advancing our mission and setting direction. As a strategic financial leader, the CFO oversees the comprehensive financial landscape of the credit union, including direct oversight of accounting, quality control, asset-liability-management, risk management, and budgeting. The CFO actively contributes to short and long-term strategic direction and collaborates with others to effectively execute strategies, programs, and processes that help the credit union meet business objectives. By actively managing investments, overseeing risk, and ensuring analysis and compliance, the CFO safeguards the financial stability that underpins our members' trust. A strong working knowledge of GAAP is required. The CFO ensures compliance with regulations and legal requirements for the reporting and management of all financial activities. The CFO is responsible for the preparation of the annual budget, financial reports, call reports, and financial analysis. This position requires initiative, candid communication, strategic vision, and the ability to execute.
Salary Range: $124,942.87 - $208,238.12 annual
- Assumes responsibility for the fiscal operations of the credit union including effective maintenance and reporting of financial records, financial analysis, leads ALM review, directs investment policy and investment activities; acts as custodian of funds, prepares annual budget and projections that meet credit union strategies, and responsible for tax preparation.
- Oversees preparation of monthly, annual, and other financial statements in accordance with generally accepted accounting principles. Establishes and maintains a cost accounting system and prepares related reports. Directs the maintenance of the credit union’s financial and accounting records.
- Coordinates audits of the credit union’s financial statements by an independent CPA firm. Ensures governmental filings and payments are accurate and timely. Serves as liaison with examiners, auditors, and the Supervisory Committee.
- Develops, recommends, and implements policies and procedures ensuring they meet regulatory guidance and approval. Provides safekeeping, controls, and accounting for assets and securities.
- Establishes, directs, and maintains effective accounts receivable policies and measures. Oversees Treasury including the credit union’s checking and depository accounts and manages the credit union’s liquid assets.
- Analyzes and reviews major purchase decisions, including capital projects, real estate investments, and technology investments and human capital decisions.
- Manages insurance coverage and leads Enterprise Management efforts for the organization. Establishes and monitors internal controls.
- Evaluates department structure for continual improvement of the efficiency and effectiveness of the group. Provides individuals with opportunities for professional growth.
- Performs other job-related duties as assigned.
- Hold a B.A. degree in accounting, finance, or a related field, with a preference for professional certification (CPA) and/or graduate degree.
- Must be able to communicate well with subordinates and other credit union employees and demonstrate leadership ability and set direction. A professional attitude and appearance are vital to the success of this position.
- Understanding of audit functions and procedures and related regulations.
- Experience in forecasting and experience managing transactions in the financial markets.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, Board of Directors, members, and the public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 50 pounds.
OTHER SKILLS and ABILITIES:
Ability to operate a personal computer including a full working knowledge and ability to utilize the following software programs:
- Microsoft Office
- Asset/Liability Management
- Additional financial management software as needed.
- Familiarity with credit union accounting terminology and standards.
- Familiarity with credit union system terminology and acronyms.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Must be able to complete pre employment screenings, including a credit report and drug screening.
Don’t see an available position to fit your talent? Upload your resume below, and if a position becomes available that fits your talent we may contact you. Your resume will be kept on file for a period of 60 days. In the meantime, check back periodically for open positions that are of interest to you and complete the application at that time.
If you are unable to submit your application through our application process, please fill out the fillable pdf version and email to hr@m1cu.org. Please click here for application.
Company Overview
About The Company
Members 1st Credit Union is a not-for-profit financial institution serving Northern California with financial services since 1936. Member service is paramount to the success of our credit union. If you're an ambitious and spirited individual who is passionate about improving the lives of others and their community, you've come to the right place.
Our Purpose.
Members 1st Credit Union provides the convenient and relevant financial services our members need to achieve their goals and dreams.
Our Beliefs.
- Members Come First
Our members are our first priority. - We Change Lives
Our passion is to help our members achieve their financial goals and dreams. - Service = Success
Our financial services are essential to the success of our members and community.
Our Company Spirit.
- Proud
- Informed
- Innovative
- Empowered
- Enthusiastic
- Teamwork
Our Vision.
To be recognized by our members as the leading financial institution providing relevant value to past, present, and future generations in Northern California.
Members 1st Culture
At Members 1st Credit Union, we foster an environment of teamwork, innovation, empowerment, pride, knowledge, and enthusiasm as they define our company spirit. We are uniquely driven by a passion for people and our promise of exceptional service to our members and each other. Who we are as individuals makes us stronger together.
What Employees are Saying
I am proud and happy to be an employee of Members 1st Credit Union. I have worked here for 11 years and the time has flown by because there is always plenty to do and learn as the work we do is continually growing and changing. The quality of the employees here is exceptional as everyone truly works together as a team, and management is ethical and supportive and keeps communication open. The community spirit is alive and well here and shows both inside and outside the workplace.
I’m so grateful to work at an organization that’s focused on employee well-being, career development and delivering the best service to our members
Not only does Members 1st prioritize employee well-being and work-life balance, but they also provide ample support and flexibility to ensure that we can thrive both personally and professionally. From full benefit options to generous time-off policies, I've always felt empowered to prioritize my health and family without sacrificing my career goals. Being a part of such a supportive and flexible work environment has truly made me feel valued and appreciated.
Working for Members 1st has been an incredible experience. I’ve been fortunate enough to explore many avenues within the credit union, which would not have been possible without Members 1st immense support, flexibility, and encouragement to explore new job opportunities. Throughout my time at the credit union, it’s proved to be a wonderful career choice where I feel valued as an individual, accompanied by motivation to maintain a healthy work-life balance. I am proud to be a part of a team that not only supports me but my community.
Being a part of the Members 1st team has been an incredible professional experience. The support and camaraderie from my colleagues and superiors have allowed me to grow beyond my own expectations and contribute in ways that complement my natural skills and talent. It is a privilege to work for a company that values professional development and employee fulfillment.
I have been with Members 1st for over a year now, and it has been an incredibly positive and encouraging experience. I have grown professionally in ways that will help me better myself going forward, not only in my career but in life as well. The Members 1st Family have made me feel welcome during my tenure here and have accommodated me in a variety of ways. I hope to continue to improve and grow in my position here, and I am confident that Members 1st will make available the necessary tools and resources for myself and others to thrive.
I have been with Members 1st for over ten years now, and I can confidently say that I have been supported and trusted from day one. This has allowed me to grow professionally and contribute meaningfully to the company’s success. What sets Members 1st apart is its unwavering dedication to employee development and well-being through things like work-life balance, opportunities for advancement, and genuine care for employee's success and happiness.
For over six years, Members 1st Credit Union has felt like a second family. Supportive supervisors, amazing colleagues, and meaningful member relationships make it a truly special place. Here, I not only feel valued and appreciated, but I'm constantly learning and growing, both professionally and personally. Witnessing members' successes, contributing to the community, and expanding my skillset - all while feeling supported - makes coming to work a joy. If you're looking for a workplace that fosters growth, connection, and purpose, Members 1st is a great place to work.
I have been a proud employee of Members 1st Credit Union for the past six and a half years. From day one, I've been welcomed with open arms and made to feel like I belong. Members 1st truly values their employees as individuals and invest in their growth and development, making it a fantastic place to work. They encourage every employee to become the best version of themselves by providing training and leadership guidance. With Members 1st, there are endless opportunities to grow and promote from within. I have always felt my voice was truly heard. I feel so grateful for a company that listens to its employees and makes changes to better the workplace for all.
I’ve been with Members 1st for over 11 years now, and I can confidently say that it’s the best career decision I’ve ever made. At Members 1st, I have found more than just a job, I have found a work family. From day one, I have been supported in my role and I am proud to be a part of such a dedicated team.
I have worked at Member’s 1st for over five years now, and I can confidently state that they are the best employer that I have ever worked for. The leadership genuinely cares about the staff and focuses on the success, development, and well-being of every team member, providing many opportunities for career growth within the company. I highly recommend that if you are interested in a career in financial services, you apply with Members 1st today.
When asked why I have been with the credit union after so many years, the answer is simple. Pride, value, and family. I can wholeheartedly say I am proud of where I work and what I do for a living. Members 1st is authentic. A financial institution that genuinely cares about the well-being of its members, doing everything they can to protect them. They are immersed in the community, supporting many charities and community functions. As an employee, I have a sense of value. The CU is invested in their employee’s career growth as well as understanding the importance of family life. I have been very blessed by being given the opportunity to have a healthy work-life balance. Working at the CU gives me a sense of family. Over the years, I have built many relationships with both my members and co-workers. There have been many times we have laughed and cried together. Members 1st is an incredible place to work.
Career Path
At Members 1st, we offer detailed career paths for all staff positions. These pathways are designed to help employees advance their career within their department or other departments in the credit union. We provide a clear roadmap that allows employees to progress from an introductory position all the way to an executive position, and we include all the necessary prerequisite trainings and qualifications required for each. Our career pathing program is an excellent opportunity for employees to grow and develop their skills, while also advancing their career within the credit union.
Employee Benefits
MEDICAL, DENTAL, VISION
Comprehensive medical, dental, and vision coverage for all employees
401k RETIREMENT PLAN
401k deferred compensation plan with an employer match up to 4%
FLEXIBLE SPENDING & DEPENDENT CARE ACCOUNTS
Use pre-tax dollars to pay qualified out-of-pocket health care and dependent care expenses
LIFE INSURANCE & LONG-TERM DISABILITY COVERAGE
Minimum $25,000 life insurance policy and long-term disability benefits
CLOTHING ALLOWANCE
Employee clothing allowances to assist staff in attaining successful work apparel
PAID TIME OFF & HOLIDAYS (PTO LEAVE)
Ongoing accrual of paid time off (PTO) leave and 11 recognized Federal holidays
RECOGNITION & AWARDS
Annual employee awards and recognition for service and performance
EMPLOYEE DISCOUNTS
Discounts on credit union loans, credit cards, Turtle Bay Exploration Park membership, Costco membership, and more
CONTINUING EDUCATION
Credit union assistance toward education and training expenses
What makes us the best
Voted Best of the North State
2016-2023
Top 200 Healthiest Credit Unions
(Deposit Accounts), 2015-2016
Five Star Rated (Bauer Financial)
2015-2024
Best Place to Work in Shasta County
2012
Best of the North State Nominee
2012-2015
Best of Chico Top 3
2021-2023
We Love Our Community
$84,000
GAVE TO THE COMMUNITY
850
HOURS VOLUNTEERED
173
EVENTS ATTENDED
Success in our communities helps all of us, and we strongly support local businesses and community support organizations. In 2023, the Members 1st staff volunteered almost 850 hours and donated nearly $84,000 to 173 different community organizations in Redding, Chico, Red Bluff, Palo Cedro, Paradise, and organizations in Butte and Shasta counties. We focused on things near and dear to our hearts, like financial education, children’s services, families in need, rebuilding after the fires, and supporting small businesses. With persistent inflation, higher borrowing costs, and the increased cost of living, we understand that our members have to spend more to keep up. Offering products like Stash Savings (our small change round-up program), free checking accounts, and our Emergency Savings Accounts (which have a higher annual percentage yield), our focus is centered on finding convenient ways to help you save and achieve financial balance.