Be aware of fraudulent phone calls impersonating our (530) 222-6060 and (800) 303-3838 phone numbers, sent to Members 1st members reporting fraudulent activity on their account to try and attain personal and financial information.

Variations of fraud

• Fraudsters call members, impersonating our card fraud services and ask about fictitious transactions on your account
• Fraudsters request identifying information from members such as account number, username and password

Please remember, Members 1st will never ask you for your debit or credit card number, social security number, card PIN, one-time passcode (OTP), or online banking password. We will never reach out to members to provide unsolicited technical support.

What to do if you receive fraudulent text or call

If you receive a suspicious text message or call, do not respond. Instead, call us directly at (530) 222-6060 or (800) 303-3838 to confirm whether the communication is legitimate.

What to do if your information is compromised

If fraudsters deceive you into providing any of your personal or financial information, or you notice unauthorized transactions on your Members 1st account, please follow these important steps:

1. Call Members 1st Credit Union immediately at (530) 222-6060 or (800) 303-3838 to help you determine what information is at risk and protect your account
2. Change your password to your Members 1st account and any other financial accounts that may be at risk
3. Consider putting a freeze on your credit with the three major credit bureaus: Experian (888) 397-3742, Equifax (888) 378-4329, and TransUnion (800) 916-8800
4. Review banking statements to ensure no additional fraudulent activity occurs on your account
5. Review your credit report to ensure no fraudulent activity has occurred by visiting https://www.annualcreditreport.com