We want to make you aware of a recent scam where fraudsters are spoofing both our (800) 303-3838 and (530) 222-6060 numbers to trick members into sharing personal and financial information. These fraudsters impersonate our card fraud services and ask about fictitious debit card transactions. They may already know part of your card details, such as the last four digits of your card, and if questioned, they provide additional personal information, including your full Social Security number, address, and any joint account holders. In other instances, fraudsters perform fraudulent transactions while on the phone with members to try and deceive them into approving the purchases. Please remember, Members 1st will never ask you for your debit or credit card number, social security number, card PIN, one-time passcode (OTP), or online banking password. We will never reach out to members to provide unsolicited technical support.

Numbers to block

As fraudulent numbers are identified by the credit union we will list them here and recommend members block these numbers on their mobile phones.

• (210) 591-2809

What to do if you receive fraudulent text or call

If you receive a suspicious message or call, do not respond. Instead, call us directly at (530) 222-6060 to confirm whether the communication is legitimate.

What to do if your information is compromised

If fraudsters have any of your important information such as social security numbers, account numbers, PINs or passwords, it's possible your information has been exposed from one of the many government, merchant, or medical data breaches and you need to take action to protect your data. Follow these important steps:

1. Call Members 1st Credit Union at (530) 222-6060 to help you determine what information is at risk
2. Change your password to your Members 1st account and any other financial accounts that may be at risk
3. Put a freeze on your credit with the three major credit bureaus: Experian (888) 397-3742, Equifax (888) 378-4329, and TransUnion (800) 916-8800
4. Review banking statements to ensure no fraudulent activity has occurred on your account
5. Review your credit report to ensure no fraudulent activity has occurred by visiting https://www.annualcreditreport.com

If you believe you’ve been a victim of fraud, please contact us immediately at (530) 222-6060.