Members 1st Credit Union has a 24/7 Debit card, ATM card, & VISA Credit card monitoring system, known as Falcon. Falcon monitors our member’s cards for any type of suspicious activity that may occur. If suspicious activity occurs on the member’s card, Falcon will try notifying our member to verify the information. They will not verify information with someone whose name is not on the card. If Falcon is unable to verify the activity with our member, the card will immediately be blocked. Our members may contact any of our locations about a blocked card, or if it is after hours, they may contact 1-800-303-3838. Falcon will contact the primary number on your account, so please make sure your phone number remains current in case of an emergency.

Falcon works in the background to help stop transactions. If the system thinks a transaction is fraudulent, you will receive a notification via text and/or phone call. You will receive automated notifications in the following order if there is no response. 

1. A text message to the phone number on file with us (if this is your mobile number, a text will work)

2. A phone call to the home number on file with us

You can opt out via text message, but you will need to call or email the credit union to opt back into text message alerts.

Remember, neither Members 1st nor Falcon Fraud will ever ask for your personal information, such as your credit card number, social security number, card PIN, temporary access code, or online banking password.