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Knowledge Center

Find the answers to your questions related to Members 1st products, and services.

How do I setup external accounts and ACH transfers?

The setup of an external account will allow you to transfer funds to and from your Members 1st account to an external account with another financial institution. The maximum transaction amount per day is $2,000. You can setup one-time or recurring external ACH transfers. The use of external accounts is currently unavailable on Android devices.

Setup Instructions

  1. Login to Online Banking or the Mobile App
  2. Open the side menu and select External Accounts
    Side Menu on the mobile app
  3. Enter your challenge question
    Mobile App Challenge Question
  4. Select the Account Type, Savings or Checking
  5. Enter the Routing Number and Account Number (Both can be found at the bottom of a check from your external account). Choose a description for the account. Select “Add External Account” and Agree to the Members 1st ACH Disclosure
    View of all the form fields in the mobile app to complete an ach transfer
  6. Your External Account setup is now in a pending status. Over the next few days two micro deposits will be placed into the External Account and removed the same day. Return to the External Account menu and enter the two deposit amounts to complete the External Account setup.

Setup an External Transfer

  1. Login to Online Banking or the Mobile App
  2. Open the side menu and select External Accounts
    Side Menu on the mobile app
  3. Enter your challenge question
    Mobile App Challenge Question
  4. Select Start New Transfer to initiate an external transfer
    Mobile App Start a new Transfer
  5. Choose the account to transfer from and transfer to and enter a transfer amount
    Select an account
  6. Enter your challenge question
    Mobile App Challenge Question
  7. Indicate if this is a one-time or recurring transfer and click Submit to complete
    View of Mobile App transfer selection and submit button

Remove an External Account

  1. Login to Online Banking or the Mobile App
  2. Open the side menu and select External Accounts
    Side Menu on the mobile app
  3. Enter your challenge question
    Mobile App Challenge Question
  4. Select External Account Management
    Mobile App External Account Management Page
  5. Select Delete next to the External Account you want to delete and click OK to confirm
    Mobile App ACH removal page
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