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Knowledge Center

Find the answers to your questions related to Members 1st products, and services.

Card Controls

Step 1: Select the Menu button on the bottom right and choose Card Controls from the Card Services menu.

card services mobile menu

 

Step 2: Select the card you would like to manage. If you have multiple cards associated with your account, they will all be displayed with an option to change their status. Uneditable cards will also be listed, but no action can be taken on them. Select the card you would like to adjust.

 

Step 3: Choose Active, Disabled, Lost, or Stolen. Each option will trigger the following actions:

Active – This is the default status of your card. If your card is currently disabled, choosing the Active status will reactivate your card, allowing transactions to be resumed.

Disabled – This will temporarily deactivate your card. It will ask you to confirm and will prompt a warning that transactions will be declined until you reactivate your card.
 
Lost – This will permanently block the card for a Lost status. It will ask you to confirm and will prompt a warning that your card will be permanently disabled and that you must contact us to order a new card. Choosing this status cannot be reversed.
 
Stolen – This will permanently block the card for a Stolen status. It will ask you to confirm and will prompt a warning that your card will be permanently disabled and that you must contact us to order a new card. Choosing this status cannot be reversed.

Remember to call us at (530) 222-6060 as soon as possible if you suspect your card has been lost or stolen.


 

Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now
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