You’ve made the ultimate purchase and have received notification that your package was delivered, but when you get home you notice your package is missing from your porch. If you bought the item with your eligible Members 1st credit card, you may be covered with Purchase Protection. Purchase Protection can replace or reimburse the item up to $1,000 maximum per claim and $10,000 maximum per cardholder in the event the item is stolen from your porch or delivery location within the first 90 days from the date of purchase.
Eligibility and Coverage
Purchase Protection guards against the theft of eligible items of personal property purchased with your Members 1st credit card within the first ninety (90) days from the date of purchase. In the event of theft, this benefit reimburses you up to the total purchase price of your item for a maximum of one thousand dollars ($1,000.00) per claim and ten thousand dollars ($10,000.00) per cardholder. You are eligible for this benefit if you are the cardholder of an eligible card issued in the United States and you purchase either a portion or the entire cost of the item using Members 1st credit card. Purchases made outside the United States and gifts purchased for others may also be covered if they are purchased with your Members 1st credit card.
HOW TO FILE A CLAIM
Go to cardbenefitservices.com or call the Benefit Administrator at 1-800-628-8472 with questions or to file a claim within 60 days of the theft. Return your signed and completed claim form with all documentation within ninety (90) days of the date of theft. Certain terms, conditions, and exclusions apply. In order for coverage to apply, you must use your covered account to secure transactions.
FAQsBelow you will find answers to the most commonly asked questions about the benefit
You will want to read the full Terms and Conditions, but here are some examples of what does not apply for Purchase Protection: the item cannot be used or pre-owned, computer software or items that purchased for resale, either professional or commercial use.
Yes, those are eligible as long as you purchase them using your covered Members 1st credit card and meet the Terms and Conditions of the benefit.
You must (1) file a police report within 48 hours of becoming aware of the theft, (2) notify the Benefit Administrator within 60 days of the theft or damage and (3) submit your completed claim form and supporting documentation within 90 days of the theft or damage.
Yes, you are required to file a claim with the common carrier and/or retailer. If you have insurance (homeowner’s, renter’s, car, employer or any other), you are required to file a claim with your insurance company. Additionally, you are required to submit a copy of any claim settlement along with your claim form.
In addition to the claim form, the Benefit Administrator will review with you the following supporting documentation you may need depending on your claim:
- Your signed and completed claim form
- A copy of your monthly billing account statement (showing the last 4 digits of the account number) demonstrating that the purchase was made on your account
- If more than one method of payment was used, please provide documentation as to additional currency, voucher, points or any other payment method utilized
- A copy of the itemized store receipt demonstrating that the purchase was made on your account
- A copy of the delivery confirmation (if applicable)
- Copy of the documentation of any other settlement of the loss (if applicable)
- Copy of the police report or claim filed with the retailer and/or common carrier (made within 48 hours of the occurrence in the case of theft); If the loss was not reported, please provide a replacement receipt or other sufficient proof of loss deemed eligible solely by the Benefits Specialist (if applicable)
- Any other documents necessary to substantiate your claim
If you have any questions or are experiencing difficulty obtaining the documents simply call 1-800-628-8472.
Terms and Conditions
- Animals and living plants
- Antiques or collectible items
- Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories, including railers and other items towable or attachable to any motorized vehicle
- Computer software
- Items purchased for resale, either professional or commercial use
- Items that are lost, or that “mysteriously disappear,” meaning they vanished in an unexplained manner, with no evidence of wrongdoing by one person or several
- Items under the control and care of a common carrier (such as the U.S. Postal Service, airplanes, or a delivery service); this exclusion does not apply once the item has been reported by the common carrier or store as delivered
- Items in your baggage (unless hand-carried, or under your supervision or that of a companion you know); includes jewelry and watches, among other things
- Theft stemming from abuse, fraud, hostilities (war, invasion, rebellion, insurrection, terrorist activities, and more); confiscation by authorities (if contraband or illegal);
- Theft from misdelivery, or voluntarily parting with property
- Medical equipment
- Perishable or consumable items, including cosmetics, perfumes, rechargeable batteries, among others
- Rented and leased items
- Traveler’s checks, cash, tickets, credit or debit cards, among other negotiable purchased instruments
- Items used or pre-owned (Refurbished items will not be considered used or pre-owned as long accompanied by a warranty)
The Benefit Administrator will ask for some preliminary claim information, answer your questions and send you a claim form. When you submit your claim, be sure to include all information regarding your claim including the time, place, cause and the mount to replace the item. If the purchase was stolen from the delivery location, you are required to file a claim with the common carrier and/or retailer. If you have insurance (homeowner’s, renter’s, car, employer or any other), you are required to file a claim with your insurance company. you are required to submit a copy of any claim settlement along with your claim form. Purchase Protection provides coverage on an “excess” coverage basis, meaning it does not duplicate coverage, but pays for a loss only after valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies), and compensation from the retailer and/or common carrier has been exhausted. At that point, Purchase Protection will cover the loss up to the amount charged to your eligible Members 1st credit card, subject to the terms, exclusions, and limits of liability of the benefit.
This benefit also pays for the outstanding deductible portion of your insurance or indemnity for eligible claims. The maximum total limit of liability is up to one thousand dollars ($1,000.00) per claim occurrence and ten thousand dollars ($10,000.00) per cardholder. You will receive no more than the purchase price as recorded on the eligible card receipt.
When a protected item is part of a pair or set, you will receive no more than the value (as described above) of the particular part or parts, regardless of any special value that item may have as part of such a pair or set, and no more than the proportionate part of an aggregate purchase price of such pair or set. Gift recipients may file their own claims, if they have the necessary substantiating documents.
Once you've met the conditions of this benefit, you may receive payment to replace your item, an amount not more than the original purchase price, less shipping and handling charges, up to one thousand dollars ($1,000.00) per claim and ten thousand dollars ($10,000.00) per cardholder. You will only be reimbursed up to the dollar amount to replace the item or the program limit, whichever is less. Under normal circumstances, reimbursement will take place within five (5) business days.
- Signed or pinned transactions are covered as long as you use your Members 1st credit card to secure the transaction
- You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be unreasonably applied to avoid claims.
- If you make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and your benefit may be canceled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
- No legal action for a claim may be brought against the provider until sixty (60) days after the provider receives Proof of Loss. No legal action against the provider may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against the provider unless all the terms of the Guide to Benefits have been complied with fully.
- This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose Members 1st credit card has been suspended or canceled.
- Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify you at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its administration and claims. The Benefit Administrator provides services on behalf of the provider.
- After the Benefit Administrator has paid your claim, all your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of the payment made to you. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies. This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.