Members 1st Credit Union - Purchase Protection

Use your covered Members 1st credit card for your purchase and you get extra return protection any time you make an eligible purchase of an item up to $250.00. If within 90 days you become dissatisfied with your purchase and the merchant will not accept your return, then Return Protection is there to help.

Eligibility and Coverage

Your purchase has to be for personal property, such as a shirt or a cell phone (examples of items that aren’t covered include consumables such as food and gasoline). Eligible items of personal property purchased with Members 1st credit card are covered for reimbursement up to two hundred and fifty dollars ($250.00) per item at an annual maximum of one thousand dollars ($1,000.00) per account. Items must be received by the Benefit Administrator in like-new/good working condition.

HOW TO FILE A CLAIM

If you are not satisfied with your purchase and the retailer will not accept the return, call the Benefit Administrator, within ninety (90) days of the date of your purchase, at 1-888-565-8472, or call collect outside the United States at 1-303-967-1096. The customer service representative will ask you for some preliminary information about your claim and send you a claim form.

Return the completed claim form within thirty (30) days of the first notice of loss to the Benefit Administrator along with the following items:

Your original itemized sales receipt for your purchase or original packing slip in the case of mail order purchases
A copy of your monthly billing statement (showing the last four [4] digits of the account number) demonstrating that the purchase was made on your covered account.

After you have collected all of these documents, please send to:

Card Benefit Services
P.O. Box 110889
Nashville, TN 37222

Please Note: If you file a claim within the first thirty (30) days of purchase, you may be asked to submit proof of the store’s return policy.

A customer service representative will contact you after receiving your claim paperwork. If additional documents are requested, you will have sixty (60) days to fulfill that request. Once the claim paperwork is complete, you will receive instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services. The cost of shipping is at your expense.

The item must be in like-new or good working condition in order to be approved for reimbursement.

FAQs

Below you will find answers to the most commonly asked questions about the benefit

What if the store already offers a guarantee?

What are the timelines for filing a claim?

What do I need to submit with my claim?

How long does it take for a decision to be made on a claim?

Terms and Conditions

Purchase Protection does NOT cover:

Claim Filing

The Benefit Administrator will ask for some preliminary claim information, answer your questions and send you a claim form. When you submit your claim, be sure to include all information regarding your claim including the time, place, cause and the mount to replace the item. If the purchase was stolen from the delivery location, you are required to file a claim with the common carrier and/or retailer. If you have insurance (homeowner’s, renter’s, car, employer or any other), you are required to file a claim with your insurance company. you are required to submit a copy of any claim settlement along with your claim form. Purchase Protection provides coverage on an “excess” coverage basis, meaning it does not duplicate coverage, but pays for a loss only after valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies), and compensation from the retailer and/or common carrier has been exhausted. At that point, Purchase Protection will cover the loss up to the amount charged to your eligible Members 1st credit card, subject to the terms, exclusions, and limits of liability of the benefit.

This benefit also pays for the outstanding deductible portion of your insurance or indemnity for eligible claims. The maximum total limit of liability is up to one thousand dollars ($1,000.00) per claim occurrence and ten thousand dollars ($10,000.00) per cardholder. You will receive no more than the purchase price as recorded on the eligible card receipt.

When a protected item is part of a pair or set, you will receive no more than the value (as described above) of the particular part or parts, regardless of any special value that item may have as part of such a pair or set, and no more than the proportionate part of an aggregate purchase price of such pair or set. Gift recipients may file their own claims, if they have the necessary substantiating documents.

How will I be reimbursed

Additional provisions for Return Protection

Signed or pinned transactions are covered as long as you use your Members 1st credit card to secure the transaction
You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be unreasonably applied to avoid claims.
If you make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and your benefit may be canceled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
No legal action for a claim may be brought against the provider until sixty (60) days after the provider receives Proof of Loss. No legal action against the provider may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against the provider unless all the terms of the Guide to Benefits have been complied with fully.
This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose Members 1st credit card has been suspended or canceled.
Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify you at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its administration and claims. The Benefit Administrator provides services on behalf of the provider.
After the Benefit Administrator has paid your claim, all your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of the payment made to you. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.