Use your covered Members 1st credit card for your purchase and you get extra return protection any time you make an eligible purchase of an item up to $250.00. If within 90 days you become dissatisfied with your purchase and the merchant will not accept your return, then Return Protection is there to help.
Eligibility and Coverage
Your purchase has to be for personal property, such as a shirt or a cell phone (examples of items that aren’t covered include consumables such as food and gasoline). Eligible items of personal property purchased with Members 1st credit card are covered for reimbursement up to two hundred and fifty dollars ($250.00) per item at an annual maximum of one thousand dollars ($1,000.00) per account. Items must be received by the Benefit Administrator in like-new/good working condition.
HOW TO FILE A CLAIM
If you are not satisfied with your purchase and the retailer will not accept the return, call the Benefit Administrator, within ninety (90) days of the date of your purchase, at 1-888-565-8472, or call collect outside the United States at 1-303-967-1096. The customer service representative will ask you for some preliminary information about your claim and send you a claim form.
Return the completed claim form within thirty (30) days of the first notice of loss to the Benefit Administrator along with the following items:
- Your original itemized sales receipt for your purchase or original packing slip in the case of mail order purchases
- A copy of your monthly billing statement (showing the last four  digits of the account number) demonstrating that the purchase was made on your covered account.
After you have collected all of these documents, please send to:
Card Benefit Services
P.O. Box 110889
Nashville, TN 37222
Please Note: If you file a claim within the first thirty (30) days of purchase, you may be asked to submit proof of the store’s return policy.
A customer service representative will contact you after receiving your claim paperwork. If additional documents are requested, you will have sixty (60) days to fulfill that request. Once the claim paperwork is complete, you will receive instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services. The cost of shipping is at your expense.
The item must be in like-new or good working condition in order to be approved for reimbursement.
FAQsBelow you will find answers to the most commonly asked questions about the benefit
This benefit pays in excess of applicable store guarantees or other return benefits you have. That means that if the store where you made your purchase refunds you in full for your purchase price, this benefit does not apply. But if you do not receive your full purchase price or the store will not accept your return, this benefit is there to help you recover some of these expenses. Because many stores have a 30-day guarantee, if you file a claim within the first 30 days of purchase you may be asked to submit proof of the store’s return policy. You can be reimbursed under this benefit once all other coverage has been exhausted up to the coverage limit.
You must notify the Benefit Administrator within 90 days of the purchase and submit your completed claim form and supporting documentation within 30 days of notifying the Benefit Administrator of the claim.
In addition to the claim form, you will need the following:
- An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase may be able to print a duplicate receipt for you
- Your covered Members 1st credit card billing statement showing the purchase – your bank can usually make a copy for you
- The Benefit Administrator may ask you to provide additional information – you will have an additional 60 days to provide this
Once the claim information is complete, the customer service representative will provide instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services at your expense. Please note that Card Benefit Services must receive the item in like-new/good working condition before the claim can be approved.
If you have any questions or are experiencing difficulty obtaining documents, simply call 1-888-565-8472 for assistance. If you are outside the U.S., you can call collect at 1-303-967-1096.
Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
Terms and Conditions
- Animals and living plants
- Antiques or collectible items
- Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories, including railers and other items towable or attachable to any motorized vehicle
- Computer software
- Items purchased for resale, either professional or commercial use
- Items that are lost, or that “mysteriously disappear,” meaning they vanished in an unexplained manner, with no evidence of wrongdoing by one person or several
- Items under the control and care of a common carrier (such as the U.S. Postal Service, airplanes, or a delivery service); this exclusion does not apply once the item has been reported by the common carrier or store as delivered
- Items in your baggage (unless hand-carried, or under your supervision or that of a companion you know); includes jewelry and watches, among other things
- Theft stemming from abuse, fraud, hostilities (war, invasion, rebellion, insurrection, terrorist activities, and more); confiscation by authorities (if contraband or illegal);
- Theft from misdelivery, or voluntarily parting with property
- Medical equipment
- Perishable or consumable items, including cosmetics, perfumes, rechargeable batteries, among others
- Rented and leased items
- Traveler’s checks, cash, tickets, credit or debit cards, among other negotiable purchased instruments
- Items used or pre-owned (Refurbished items will not be considered used or pre-owned as long accompanied by a warranty)
The Benefit Administrator will ask for some preliminary claim information, answer your questions and send you a claim form. When you submit your claim, be sure to include all information regarding your claim including the time, place, cause and the mount to replace the item. If the purchase was stolen from the delivery location, you are required to file a claim with the common carrier and/or retailer. If you have insurance (homeowner’s, renter’s, car, employer or any other), you are required to file a claim with your insurance company. you are required to submit a copy of any claim settlement along with your claim form. Purchase Protection provides coverage on an “excess” coverage basis, meaning it does not duplicate coverage, but pays for a loss only after valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies), and compensation from the retailer and/or common carrier has been exhausted. At that point, Purchase Protection will cover the loss up to the amount charged to your eligible Members 1st credit card, subject to the terms, exclusions, and limits of liability of the benefit.
This benefit also pays for the outstanding deductible portion of your insurance or indemnity for eligible claims. The maximum total limit of liability is up to one thousand dollars ($1,000.00) per claim occurrence and ten thousand dollars ($10,000.00) per cardholder. You will receive no more than the purchase price as recorded on the eligible card receipt.
When a protected item is part of a pair or set, you will receive no more than the value (as described above) of the particular part or parts, regardless of any special value that item may have as part of such a pair or set, and no more than the proportionate part of an aggregate purchase price of such pair or set. Gift recipients may file their own claims, if they have the necessary substantiating documents.
If your claim is approved and the item has been received, the Benefit Administrator will issue a reimbursement for the purchase price of the item, up to a maximum of two hundred and fifty dollars ($250.00) per eligible item, or one thousand dollars ($1,000.00) annual maximum per Account, less any applicable shipping and handling fees.
- Signed or pinned transactions are covered as long as you use your Members 1st credit card to secure the transaction
- You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be unreasonably applied to avoid claims.
- If you make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and your benefit may be canceled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
- No legal action for a claim may be brought against the provider until sixty (60) days after the provider receives Proof of Loss. No legal action against the provider may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against the provider unless all the terms of the Guide to Benefits have been complied with fully.
- This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose Members 1st credit card has been suspended or canceled.
- Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify you at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its administration and claims. The Benefit Administrator provides services on behalf of the provider.
- After the Benefit Administrator has paid your claim, all your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of the payment made to you. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
- This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.