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Your partner against identity theft


Your partner against identity theft

No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can provide you with greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity, so you can act quickly should the unexpected happen.


Members 1st credit card cardholders must enroll to use NortonLifeLock. They can choose the complimentary ID Navigator benefit, or a more robust NortonLifeLock™ product at a special discounted price. The steps for the enrollment process are outlined below:

  1. Cardholders go to and enter their Members 1st Visa credit card number to confirm eligibility.
  2. Upon confirmation, you will enter your personal information for monitoring and receive an enrollment confirmation.
  3. Once enrollment is complete, you are directed to the Member Portal to view and manage your account. Notifications and alerts are sent to cardholders via the LifeLock identity mobile app, or by text, phone1 or email depending on the preferences you set up when creating your account.
  4. When an alert or notification is triggered, you will be sent a link with detailed information about the event and next steps or best practices that may help to minimize the impact to your identity.


Dark Web Monitoring

Continuously patrols the dark web and sends notifications to cardholders if their personal information is found. During enrollment, cardholders choose what information is monitored, and can update this information at any time.

Data Breach Notifications

Sends notifications via email to cardholders on large-scale breaches so they can act quickly should a breach affect their personal information.

Stolen Wallet Assist

Provides guidance to help cardholders cancel or replace credit cards, driver's licenses, Social Security cards, insurance cards and more if their wallet is stolen.

One-Bureau Credit Monitoring Alerts2

Helps keep cardholders on-top of their credit to detect fraud more quickly. Alerts keep them informed of key changes to their credit file with a major credit bureau. During enrollment, cardholders choose preferred communication channels for alerts (e.g., text, email, phone1 and mobile app push notifications).

Credit, Bank and Utility Account Freezes

Provides instructions and links to quickly freeze credit, bank and utility files with each consumer reporting company to help protect cardholders against criminals opening unauthorized accounts in their name.

Restoration Assist

U.S.-based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m.(PST) with guidance and next steps to assist cardholders should they become a victim of identity theft or other suspicious activity.

1 Phone alerts made during normal local business hours.
2 Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.

Cardholder Support

Norton's support agents are available Monday through Friday, 6 a.m. - 6 p.m.(PST) and on Saturdays, 7 a.m. - 1 p.m.(PST).


Below you will find answers to the most commonly asked questions about the benefit
Where do I go for ID Navigator support?
How is the personal data I enter for Dark Web Monitoring stored and managed? How do I know my personal data shared with NortonLifeLock is secure?
How can I be sure the personal data I enter for Dark Web Monitoring is not used or sold by NortonLifeLock employees?
Can NortonLifeLock remove my personal data from the dark web?
How does NortonLifeLock help if I receive a Dark Web Monitoring notification?
How does NortonLifeLock help if my personal data was leaked in a data breach?
How do I enroll? What information will I need to provide?
What are some common triggers for dark web, credit, and data breach notifications?
I received an alert. What do I do next?
Apply now or speak with one of our loan officers at (800) 303-3838.

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