HOW THE PROGRAM WORKS
Members 1st credit card cardholders must enroll to use NortonLifeLock. They can choose the complimentary ID Navigator benefit, or a more robust NortonLifeLock™ product at a special discounted price. The steps for the enrollment process are outlined below:
- Cardholders go to www.cardbenefitidprotect.com and enter their Members 1st Visa credit card number to confirm eligibility.
- Upon confirmation, you will enter your personal information for monitoring and receive an enrollment confirmation.
- Once enrollment is complete, you are directed to the Member Portal to view and manage your account. Notifications and alerts are sent to cardholders via the LifeLock identity mobile app, or by text, phone1 or email depending on the preferences you set up when creating your account.
- When an alert or notification is triggered, you will be sent a link with detailed information about the event and next steps or best practices that may help to minimize the impact to your identity.
Dark Web Monitoring
Continuously patrols the dark web and sends notifications to cardholders if their personal information is found. During enrollment, cardholders choose what information is monitored, and can update this information at any time.
Data Breach Notifications
Sends notifications via email to cardholders on large-scale breaches so they can act quickly should a breach affect their personal information.
Stolen Wallet Assist
Provides guidance to help cardholders cancel or replace credit cards, driver's licenses, Social Security cards, insurance cards and more if their wallet is stolen.
One-Bureau Credit Monitoring Alerts2
Helps keep cardholders on-top of their credit to detect fraud more quickly. Alerts keep them informed of key changes to their credit file with a major credit bureau. During enrollment, cardholders choose preferred communication channels for alerts (e.g., text, email, phone1 and mobile app push notifications).
Credit, Bank and Utility Account Freezes
Provides instructions and links to quickly freeze credit, bank and utility files with each consumer reporting company to help protect cardholders against criminals opening unauthorized accounts in their name.
U.S.-based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m.(PST) with guidance and next steps to assist cardholders should they become a victim of identity theft or other suspicious activity.
2 Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.
Cardholder SupportNorton's support agents are available Monday through Friday, 6 a.m. - 6 p.m.(PST) and on Saturdays, 7 a.m. - 1 p.m.(PST).
FAQsBelow you will find answers to the most commonly asked questions about the benefit
Cardholders can also reach out to NortonLifeLock at https://www.Norton.com/visahelp.
Your personal data is stored and managed by an advanced secure cloud database which is encrypted and protected with multiple layers of security measures.
Any personal data you provide is encrypted. Only a few selected employees, who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the NortonLifeLock™ Global Privacy Statement for additional details.
Unfortunately no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content could remove or modify the content.
Within the notifications, advice is provided on next steps you can take to help protect your personal data, and when available, it will include links to additional resources. If you have additional questions, go to support.norton.com.
Notifications are sent that provide best practices and suggested next steps you can take to help protect your personal data at support.norton.com.
Visa cardholders should visit www.cardbenefitidprotect.com, and complete the eligibility verification. Once verified, cardholders will be redirected to the offer page on Norton.com where ID Navigator enrollment is available. Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone number, and email address.
Your personal information being detected on the dark web, a hard credit check, or an update to your credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.
Each alert will include information about next steps. Specifics vary by type of alert.