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Knowledge Center

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Credit Dispute Process

Explanation of the credit disputing process

Foreign Currency Exchange

Details on how to exchange international currency before and after traveling with Members 1st.

Gifting Points

How to gift points with your Memberperks Rewards Credit Card.

How can I get cash back on my Visa Debit Card?

Explanation of how to get cash back.

How do I dispute a Visa card transaction?

Description of how to dispute a transaction.

How do I place a stop payment?

Link provided for Members 1st Stop Payment Form.

How do I reset my card PIN?

How to reset your PIN.

How often does my account need activity to avoid it going dormant?

Explanation of how to avoid account dormancy.

How to Setup Transfers

Details on how to setup one-time and recurring deposit transfers and loan payments with your Members 1st account.

Loan Payment Options

See a list of options and ways to make payments to your Members 1st loans and credit cards.

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