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How can I get cash back on my Visa Debit Card?

Explanation of how to get cash back.

How do I dispute a Visa card transaction?

Description of how to dispute a transaction.

How do I place a stop payment?

Link provided for Members 1st Stop Payment Form.

How do I reset my card PIN?

How to reset your PIN.

How often does my account need activity to avoid it going dormant?

Explanation of how to avoid account dormancy.

How to Setup Transfers

Details on how to setup one-time and recurring deposit transfers and loan payments with your Members 1st account.

Index Rate

The index rate is used as a benchmark to calculate the interest rate plus a specified margin on a loan. Members 1st commonly uses the 26-Week Treasury Bill...

Interest Rate

Interest Rate is the proportion of a loan that is charged as interest to the borrower, typically expressed as an annual percentage of the loan outstanding...

Late Fee

A late fee is assessed when the payment for a loan has not been received and the grace period has passed.

Loan Payment Options

See a list of options and ways to make payments to your Members 1st loans and credit cards.

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