Check Holds

A check hold denotes a period of time equal to the maximum number of days that a financial institution can legally hold the money from a check that was...

Checking Account

A checking account is a transactional deposit account held at Members 1st that allows for withdrawals and deposits. Money held in a checking account is very...

EMV (Euro MasterCard Visa)

EMV is a global standard for credit and debit payment cards based on chip card technology, taking its name from the card schemes Europay, MasterCard, and...

eStatements

An eStatement is an electronic notification sent to your e-mail address the day your statement is available to view your statement electronically in Online...

FICO® Score

FICO® Scores are the credit scores most lenders use to determine your credit risk. You have three FICO® Scores, one for each of the three credit bureaus...

How can I tell if my personal information is being transmitted securely?

How to ensure your information security when visiting pages online.

How do I change my address and/or phone number?

Explanation of how to change personal information on your Members 1st account.

How do I clear my browser history and cookies?

Details on how to clear your browser history and cookies.

How do I dispute a Visa card transaction?

Description of how to dispute a transaction.

How do I place a stop payment?

Link provided for Members 1st Stop Payment Form.