California Opt Out Form

Please share with us your privacy control preferences regarding your personal information.

Card Controls

Tutorial on how to use the new Card Controls feature in the Mobile App.

Check Holds

A check hold denotes a period of time equal to the maximum number of days that a financial institution can legally hold the money from a check that was...

Checking Account

A checking account is a transactional deposit account held at Members 1st that allows for withdrawals and deposits. Money held in a checking account is very...

Credit Dispute Process

Explanation of the credit disputing process

EMV (Euro MasterCard Visa)

EMV is a global standard for credit and debit payment cards based on chip card technology, taking its name from the card schemes Europay, MasterCard, and...

eStatements

An eStatement is an electronic notification sent to your e-mail address the day your statement is available to view your statement electronically in Online...

FICO® Score

FICO® Scores are the credit scores most lenders use to determine your credit risk. You have three FICO® Scores, one for each of the three credit bureaus...

How can I tell if my personal information is being transmitted securely?

How to ensure your information security when visiting pages online.

How do I change my address and/or phone number?

Explanation of how to change personal information on your Members 1st account.