Skip NavigationSkip to Online BankingSkip to Accessible Content

Knowledge Center

Use the search bar below to search our vast knowledge center

Suggestions
38 results

Understanding your debt-to-income ratio

Explanation of debt-to-income ratios.

Variable Interest Rate

A variable interest rate loan is a loan in which the interest rate charged on the outstanding balance varies as market interest rates change. As a result...

What do I do if my Visa Debit or Credit Card is lost or stolen?

What to do if your card is lost or stolen.

What is Overdraft Protection?

Explanation of overdraft protection and its benefits to members.

What’s the difference between PIN and Signature transactions on my debit card?

Description of PIN and Signature transactions.

When will I receive my cards?

When to expect your new card.

Why do I have a hold on my account after I purchased gasoline with my debit card?

Explanation of potential debit card holds for gas purchases.

Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now
This site uses cookies to store information on your computer/device and collect personal information. Cookies help us enhance site navigation, analyze site usage, assist in our marketing efforts, and to show you personalized advertising. We encourage you to read our Privacy Policy to learn more about how we use cookies and how we collect and use visitor data. By continuing to use this site, you consent to the placement of these cookies and our Privacy Policy.