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Knowledge Center

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Safe Deposit Boxes

Information on safe deposit boxes available with Members 1st accounts.

Smishing

Fraudulent text messages claiming to be from your credit union or a known business is commonly referred to as ‘Smishing’. They might offer a gift...

Stop Payment (Electronic/Check)

A Stop Payment may be requested to place a stop on a check or ACH payment currently in process. Stop payments will remain in effect for 14 calendar days...

Stop Payment Request

Stop payments placed through the online banking system will remain in effect for 14 calendar days. Contact us for stop payments needed on longer durations.

Travel Card

Information about the Members 1st Travel Card and its many features and benefits.

Travel Notice for Cards

Please notify us of any upcoming travel plans to ensure your Members 1st cards work while you’re away.

Understanding FICO® Scores

How to interpret and understand FICO® Scores.

What do I do if my Visa Debit or Credit Card is lost or stolen?

What to do if your card is lost or stolen.

What is Check 21 and how does it affect me?

Explanation of Check 21 and how it affects your check clearing times.

What is encryption and how does it work?

Explanation of encryption.

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