Skip Navigation Skip to Online Banking Skip to Accessible Content

Knowledge Center

Use the search bar below to search our vast knowledge center

Suggestions

Filter By Type

Filter By Category

274 results

What is the difference between 40-bit encryption and 128-bit encryption?

Description of 40 and 128-bit encryption.

What is Wealth Protection?

Video explanation of Wealth Protection Features.

What should I do if I detect fraud on my account?

What to do if you suspect fraudulent activity on your account.

What to do if you are locked out of Online or Mobile Banking

Tutorial on how to reset your password if you forget it or it isn't working to log into online or mobile banking.

What to do with damaged or mutilated money?

Explanation of what to do with damaged money.

What’s the difference between PIN and Signature transactions on my debit card?

Description of PIN and Signature transactions.

When do I lock my rate?

Explanation of when rates lock on construction loans.

When do I receive my member statements?

Listing of when different accounts will receive an account statement.

When do I start the financing process?

Details of the construction loan financing process.

When will I receive my cards?

When to expect your new card.

Still Need Help?

Contact Us

Chat With Us

We're here to help! Chat with us online during regular business hours.

Visit Us

Find a branch or one of 30,000 ATMs near you.

Email Us

Complete our online form. We're here to answer your questions.

Schedule An Appointment

Make an appointment with our team that works best for your schedule
Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now

We may use tracking pixels, cookies, and other similar tools, which are provided by third parties, to improve our website, enhance your browsing experience, serve personalized ads or content, market our services, and analyze our traffic. By clicking "Accept & Close," you consent to our Consumer Privacy Policy and Digital Privacy Policy and our use of these technologies. By clicking "Accept & Close," you also recognize and accept that your data and other information you share with us on our website may be transmitted to third parties for the purposes we have identified in our Consumer Privacy Policy and Digital Privacy Policy.