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Knowledge Center

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How do I change my address and/or phone number?

Explanation of how to change personal information on your Members 1st account.

How do I conduct a Wire Transfer?

Step-by-step instructions on receiving wire transfers through your Members 1st account.

How do I dispute a Visa card transaction?

Description of how to dispute a transaction.

How do I Enroll for Online Banking?

Step by step instructions and screenshots on how to enroll for Online Banking.

How do I place a stop payment?

Link provided for Members 1st Stop Payment Form.

How do I redeem Savings Bonds?

Explanation of redeeming a Savings Bond.

How do I remotely deposit checks?

Instructions on how to deposit checks with a mobile device using the Members 1st Mobile App.

How do I send money using the mobile app?

Learn how you can use the Members 1st Mobile App to send person to person payments electronically with a phone number or email address.

How do I setup external accounts and ACH transfers?

How to use your Members 1st account to transfer funds to and from other bank accounts.

How do I sign up for eStatements?

Video tutorials and screenshot walkthroughs of setting eStatements on your Members 1st account within Online Banking or the Mobile App.

Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now

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